Industry — Manufacturing

Manufacturing software & data intelligence

iDataOne builds SAP-integrated field service platforms and data intelligence systems for manufacturers — connecting back-office systems directly to field engineers and turning plant data into decisions.

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EMR Global

Real-Time

Two-Way SAP Sync

50+

Field Engineers On Platform

WhatsApp Dependency Left

Web + App

Cross-Platform Delivery

Figures from a live SAP-integrated field service platform built for EMR Global, a 50-year-old transformer equipment manufacturer. Read the case study →

Capabilities

Manufacturing software that connects the plant, SAP and the field

Manufacturing software and data intelligence that eliminates the spreadsheet and WhatsApp layer between back-office systems and field operations.

SAP-Integrated Ticketing

Service tickets auto-populate from SAP customer and product data the moment they're raised — no manual entry.

Mobile App for Field Engineers

Engineers receive tickets on their phone, update status in the field and close jobs with photos and notes — fully offline-capable.

Real-Time Management Dashboards

Live view of every open ticket, engineer location and job status — updated the moment the engineer acts in the field.

SLA Tracking & Escalation

Every ticket carries a deadline. Automated alerts escalate overdue jobs before customers need to follow up.

Two-Way SAP Write-Back

Job updates, closure reports, time and travel data flow straight back to SAP in real time — no batch jobs, no gaps in the record.

Data Intelligence & Predictive Analytics

Field and plant data feeding into iDataOne's Data Intelligence practice — built to extend into predictive maintenance and downtime analytics.

Built On

Data Intelligence & Integration Practice

SAP integration, field service platforms and predictive analytics all draw on iDataOne's Data Intelligence practice — turning fragmented manufacturing data into a trusted, real-time operational layer.

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Proof, Not Promises

See it running on a real deployment

Case Study

EMR Global — SAP-Integrated Field Service Platform

How iDataOne built a SAP-integrated web and mobile field service platform for a 50-year-old transformer equipment manufacturer — connecting back-office data directly to field engineers in real time, while eliminating WhatsApp as the coordination layer.

Read Full Case Study

Still running field service on WhatsApp and spreadsheets?

Tell us how your SAP data, field engineers and service tickets connect today. We'll show you what one real-time system looks like.

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